Privacy Policy

This Privacy Policy explains how Savage Air Pty Ltd collects, uses, stores and handles personal information.

By using this website, submitting an enquiry, requesting a quote, booking an installation, communicating with us or engaging Savage Air, you agree to the collection and handling of your personal information as described in this Privacy Policy.

About This Privacy Policy

Savage Air Pty Ltd respects your privacy and is committed to handling personal information carefully and responsibly.

This Privacy Policy applies to personal information collected through our website, enquiry forms, phone calls, emails, quote requests, bookings, installation work, customer communication, warranty support, rebate support, payment processes and other business activities.

About Savage Air

Savage Air Pty Ltd provides heating and cooling installation, replacement and upgrade services across Melbourne’s south east and surrounding areas.

Our services include selected residential heating and cooling installs, including ducted air conditioning, split system air conditioning, reverse cycle systems, gas ducted heating, electric ducted heating, evaporative cooling, add-on cooling and compatible zone-control systems.

What Personal Information We Collect

The personal information we collect may include:

Name
Phone number
Email address
Property address
Billing address
Details about your home or property
Details about your existing heating or cooling system
Photos, floor plans or documents you provide to us
Quote, booking and invoice details
Payment records
Communication history
Warranty and product registration details
Rebate or incentive information where relevant
Feedback, testimonials or review information
Website usage information, including cookies, analytics data and form activity

We may also collect information about your installation site, including access notes, photos of installed equipment, photos of existing equipment, ductwork, switchboards, roof spaces, controllers, outdoor unit locations and other job-related details.

How We Collect Personal Information

We may collect personal information when you:

Submit a website form
Call us
Email us
Request a quote
Book an on-site inspection or installation
Accept a quote
Send us photos, plans or documents
Communicate with our team
Make a payment
Request warranty or manufacturer information
Apply for a rebate or incentive through us or our partners
Leave a review or testimonial
Apply for a position with Savage Air
Use or browse our website

We may also collect personal information from third parties where reasonably necessary, including rebate providers, manufacturers, payment providers, CRM/job management systems, referral partners, advertising platforms, analytics providers or publicly available sources.

Why We Collect Personal Information

We collect personal information so we can:

Respond to enquiries
Prepare and provide quotes
Assess system suitability
Book and manage site visits
Deliver heating and cooling installation work
Communicate before, during and after a job
Manage customer records
Process payments and invoices
Order equipment and materials
Register or assist with manufacturer warranty information
Support rebate or government incentive applications where relevant
Keep installation, compliance and quality records
Send job updates, reminders or follow-up communication
Request feedback or reviews
Improve our website, services and customer experience
Manage job applications and recruitment enquiries
Meet legal, insurance, safety, accounting and compliance obligations

Website Cookies, Analytics And Tracking

Our website may use cookies, analytics tools, tracking pixels and similar technologies to understand how people use the website, improve performance, measure advertising and help us respond to enquiries.

This may include information such as pages visited, approximate location, device type, browser type, referral source, form interactions and general website behaviour.

You can usually disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Marketing Communication

We may use your contact details to send relevant updates, reminders, offers, service information, review requests or marketing communication.

You can opt out of marketing communication at any time by using the unsubscribe option where available or by contacting us directly.

We will not sell your personal information to advertisers or unrelated third parties.

Disclosure Of Personal Information

We may share personal information where reasonably necessary with:

Our employees, contractors and office team
Product suppliers and manufacturers
Warranty providers
Rebate or government incentive providers
Third-party rebate lodgement partners
Payment processors
Job management, CRM and booking platforms
IT, website, hosting and cloud storage providers
Marketing, analytics and advertising service providers
Accountants, insurers, legal advisers and professional advisers
Regulators, government bodies or law enforcement where required
Debt recovery providers where invoices remain unpaid
Other parties where you have consented or where permitted by law

We only share information where it is reasonably necessary for our business, legal obligations, service delivery, warranty support, rebate processing or customer communication.

Overseas Disclosure

Some of the systems, software providers or cloud platforms we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers and protect personal information in line with applicable privacy obligations.

Job Applications And Careers

If you apply for a position with Savage Air, we may collect information such as your name, contact details, resume, qualifications, licences, employment history, references and any other information you provide as part of the application.

We use this information to assess your suitability for employment, communicate with you about the role, complete recruitment checks and manage employment-related processes.

If your application is unsuccessful, we may retain your information for future opportunities unless you ask us not to.

Photos, Reviews And Project Content

Savage Air may take photos or videos of installation work for internal records, quality control, warranty documentation, training or marketing purposes.

We take reasonable care not to publish identifying personal information, such as your name, address or personal details, without consent.

If you provide a review, testimonial or feedback, we may use it on our website, social media, advertising or other marketing material. Where possible, we will avoid publishing sensitive or unnecessary personal information.

Security Of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. APP 11 requires entities that hold personal information to take reasonable steps to protect it from these risks.

These steps may include password protection, access controls, secure business systems, restricted staff access, data backups, secure cloud providers and internal processes for handling customer information.

No method of electronic storage or transmission is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will take steps required by law.

How Long We Keep Personal Information

We keep personal information for as long as reasonably needed for the purpose it was collected, including customer service, warranty records, installation history, accounting, insurance, legal, compliance and business record requirements.

When information is no longer needed, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

Accessing Or Correcting Your Personal Information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making corrections.

In some cases, we may refuse access or correction where permitted by law, such as where it would affect another person’s privacy, legal privilege, safety, security or an active dispute.

Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will aim to review and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC is Australia’s national privacy regulator and provides guidance on privacy rights and obligations.

Third-Party Websites

Our website may include links to third-party websites, including manufacturers, review platforms, rebate providers, social media platforms or external resources.

Savage Air is not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, systems, legal obligations or privacy practices.

The updated version will be published on this website with the latest update date.

Contact Details

Savage Air Pty Ltd
1/31 Peet Street, Pakenham VIC 3810
Phone: (03) 5941 8113
Email: sales@savageair.net.au